Back across the water

Where a send-back starts

On the order page where the purchase happened. The windows, the steps and the labels all come from there, because that is where the order lives. Our buttons only ever open a listing, so we sit outside that loop and cannot start one on your behalf.

Before you box it up

Write to us first. A cutter that seems to do nothing is usually meeting duckweed or algae, which no blade cuts. A rake that will not skim is usually missing its floats. A pull that feels dead often wants ten strokes of the sharpener. We would rather fix the technique in one email than see a working tool travel twice.

If it does go back

Snap the blade covers on before anything sharp goes in a box. Whoever opens it will not be expecting an edge, even if you tell them.